E-Mail Client SMTP Authentication Setup

Please make the changes below to your e-mail client between 11/23 and 12/1 so that you are able to continue sending mail using our server. You should only have to make these setting changes one time and they should stay configured.
Select your client from the list below:

Windows Live Mail:
  1. Start up the Windows Live Mail application.
  2. Right click on your account (probably called Excel.Net) in the left side list and click Properties.
  3. This will open the Properties window, click on the Servers tab.
  4. Place a check next to My server requires authentication under the Outgoing Mail Server section at the bottom.
  5. Click OK to close the window and save the settings.

Outlook Express:
  1. Open the Outlook Express application.
  2. Select the Tools -> Accounts... menu option.
  3. Click on the Mail tab, highlight the entry to change (probably only have one) and then click the Properties button.
  4. This will open the Properties window, click on the Servers tab.
  5. Place a check next to My server requires authentication under the Outgoing Mail Server section at the bottom.
  6. Click OK to close the windows and save the settings.

  1. Open the Outlook application.
  2. Click on the File tab at the time and select Account Settings drop down on the left, followed by Account Settings... again. For versions of Outlook before 2010, go to Tools -> Account settings... menu option.
  3. Click the E-mail tab, then select the email account to be modified and click the Change… button.
  4. Click the More Settings… button.
  5. Click the Outgoing Server tab, check My outgoing server (SMTP) requires authentication and choose Use same settings as my incoming mail server.
  6. Click OK.

  1. Open the Thunderbird application.
  2. Go to Tools -> Account Settings... menu option.
  3. On the Account Settings window click Outgoing Server (SMTP) from the left column.
  4. Select the Outgoing server by clicking on it (you will probably only have one) and then click the Edit... button.
  5. Under the Security and Authentication section , change the Authentication method to "Normal Password" and in the User Name field enter the same username used to check receive messages.
  6. Click OK to save the changes and close the open windows.

Apple / Mac Mail:
  1. Open the Mail application.
  2. Go to Mail -> Preferences menu.
  3. Select the Accounts tab and select the Account you wish to configure from the Accounts list.
  4. Make sure the Account Information section is selected. At the bottom of this screen there is a drop-down list for Outgoing Mail Server (SMTP). You will likely only have one entry here, select it and click the Server Settings... button.
  5. Change the Authentication to "Password" and then enter your User Name and Password for your account.
  6. Click the OK button and close down the Preferences window.

There are many sites on the internet that have suggestions for how to properly configure your e-mail client to work. The first suggestion would be to simply Google (or your preferred search engine) the phrase "Setup SMTP Authentication for <client>" where you replace <client> with the name of the e-mail software you are using.

If that does not find the solution, the page below has screen shots for MANY different e-mail programs and that might help you find the setting you are looking for. Finally, if you are still searching for the setting please feel free to give our office a call and we would be happy to help you configure your system to work with these changes. Our office number is (920) 452-0455 in the Sheboygan area, or toll-free (888) 489-9995 in other areas. Thanks!
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